Good old-fashioned service combined with modern thinking
About Pierrepont
Pierrepont is a small business specialist offering proactive advice and specialist knowledge in all things finance.
While we are a West Yorkshire practice, our team of Chartered Management Accountants have worked all over including the ‘other side of the fence’ in industry and commerce. What this means for you is that we are aware of the issues that business owners face and we work our hardest to provide creative solutions to them which we then help you to implement.
But that’s not all. This is just the bare minimum of what we guarantee. Where we triumph is how we deliver our service.
We pride ourselves on our exemplary client service and we know that we are delivering the right level when our clients feel like our only client. Many clients have told us this and continue to, and that’s the standard that we hold ourselves to every day.
Our promise to you
We always say that help and support in the areas of tax, accounts, and payroll is a given, but our real value is delivered through the level of ongoing guidance and support that we provide.
As we mentioned, we want you to feel like our only client. We want to build a strong relationship; one built on trust and friendship, one where we are partners rather than ‘client’ and ‘accountant.’ We know this takes time and consistent support, so as your partner on your financial journey, here is our promise to you.
We will always do everything in our power to:
Deliver a personalised approach where we understand and work to your specific needs and aspirations;
Always speak in a language that you understand so that you can feel in control and manage your finances;
Keep you fully informed with what’s happening on your affairs and reply in a timely manner (e.g. we will reply to telephone messages the day you call us, letter on the day we receive them, and emails on the same day if received before 4:30pm);
Complete every task on or ahead of time so that you don’t have to chase us and you can make timely and effective decisions (e.g. we will prepare statutory accounts within 30 days of the receiving the receipt of all records, and management accounts will be prepared within 10 working days of the month’s end);
Operate on the principle that a problem isn’t solved or a piece of work finished until you are 100% satisfied;
Always be on the lookout for new ideas and technology that could help you build an even more successful business;
Do what we say we are going to do when we say we are going to do it;
Maintain the high standards of integrity, honesty, openness, professionalism, and confidentiality that you rightly expect from us;
Provide great value with no hidden costs (that’s why we fix our fees!).
